The Hospitality Revolution:
Leading the Way in CX Excellence.
The”Leading the Way in CX Excellence” is designed to equip participants with advanced strategies, tools, and insights to elevate their Customer Experience (CX) to unparalleled heights within the dynamic hospitality industry.
About the Masterclass
Customer Experience (CX) is a critical part of any business transformation plan and has proven to provide valuable data-driven insights that inform strategic decision-making and guide future business initiatives.
Our expert-led masterclass will guide participants through practical exercises and real-world scenarios with the aim to achieve the following and more:
- Uncover the evolving trends and guest expectations shaping the industry.
- Design a blueprint for exceptional guest experiences from arrival to departure.
- Master the art of turning frowns upside down and building loyalty through adversity.
- Discover the power of empathy and personalization in creating lasting memories.
- Unlocking the potential of your team to become champions of CX excellence.
Duration: 1 day (Morning and Afternoon session)
Fees: NGN 125,000 per participant
Delivery: In-person
Who it’s for: Hospitality managers and professionals, Hotel and resort managers, restaurant managers, event managers, food and beverage managers, travel and tours managers, On-demand delivery managers, and individuals aspiring to work in the hospitality sector.
Seats are limited. Please ensure to confirm attendance and secure a spot for your team today.
Kindly fill out the form to receive more information and payment details.